Optometry Front Desk Coordinator

Visionworks of America; Frankfort (KY); On-site; USD 14,000 - 18,000; Full time

Job summary

Visionworks of America is seeking a front desk/optical associate to greet customers, schedule appointments, verify insurance coverage, and assist with preliminary testing under the Optometrist’s supervision. The role requires at least one year of experience, preferably in optical, and a high school diploma or equivalent.

Training in HIPAA and customer service is provided. Responsibilities include maintaining patient records, processing payments, and supporting front desk operations while

Qualifications

• HS diploma, GED or 1-5 years of equivalent related job experience.
• One year of experience, optical preferred.

Responsibilities

• Greet and assist customers.
• Schedule appointments according to Resources Scheduling guidelines.
• Answer the phone and respond to questions; assist with check-in/out.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization and follow up on authorizations.
• Perform preliminary testing data collection as directed.
• Maintain reception area and aid with promotions and pricing information.

Skills

Customer service

Communication

Attention to detail

Verbal communication

Education

HS diploma

GED

Tools

Computer skills

Job description

Visionworks of America is seeking a front desk/optical associate to greet customers, schedule appointments, verify insurance coverage, and assist with preliminary testing under the Optometrist’s supervision. The role requires at least one year of experience, preferably in optical, and a high school diploma or equivalent.

Training in HIPAA and customer service is provided. Responsibilities include maintaining patient records, processing payments, and supporting front desk operations while