Optometry Front Desk Coordinator

VisionWorks; Elizabethtown (KY); On-site; USD 13,707 - 18,156; Full time

Job summary

VisionWorks in Elizabethtown, KY is seeking a Full-Time Front Desk Associate to greet customers, schedule appointments, verify insurance, and assist with preliminary testing under the optometrist's supervision.

The role requires strong communication, basic math, and computer skills, with at least 1 year of related experience and a HS diploma or equivalent. Training includes cross-department exposure and HIPAA compliance.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Responsibilities

• Greet and assist customers and schedule appointments according to the Resources Scheduling guidelines.
• Answer the phone, check patients in and out, collect payments, and perform front desk tasks as needed.
• Perform preliminary testing data collection as directed by the Optometrist.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization and follow up on hold authorizations.
• Keep reception area clean and organized.
• Discuss promotions and the discount club card benefits with customers.
• Maintain Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers.

Skills

Medical coding

Insurance research

Billing

Customer service

Education

HS diploma, GED or 1-5 years of equivalent related job experience

Job description

VisionWorks in Elizabethtown, KY is seeking a Full-Time Front Desk Associate to greet customers, schedule appointments, verify insurance, and assist with preliminary testing under the optometrist's supervision.

The role requires strong communication, basic math, and computer skills, with at least 1 year of related experience and a HS diploma or equivalent. Training includes cross-department exposure and HIPAA compliance.