Eye Care Front Desk & Scheduling Specialist

Visionworks of America; Owensboro (KY); On-site; USD 1,371,000 - 1,816,000; Part time

Job summary

Visionworks of America seeks a part-time front desk associate in Owensboro, KY to greet customers, schedule appointments, verify insurance, and assist with preliminary testing under the Optometrist’s supervision. You will maintain accurate patient records and handle payments.

The role requires one year of optical experience or related work, a high school diploma or equivalent, and solid computer and communication skills. You must work a changing schedule onsite in a fast-paced environment.

Qualifications

• Medical coding, Insurance research, and billing.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers.
• Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers.

Responsibilities

• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines.
• Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.

Skills

Customer service

Communication

Organization

Problem solving

Education

HS diploma, GED or 1-5 years of equivalent related job experience

Tools

Computer skills

Job description

Visionworks of America seeks a part-time front desk associate in Owensboro, KY to greet customers, schedule appointments, verify insurance, and assist with preliminary testing under the Optometrist’s supervision. You will maintain accurate patient records and handle payments.

The role requires one year of optical experience or related work, a high school diploma or equivalent, and solid computer and communication skills. You must work a changing schedule onsite in a fast-paced environment.