Vision Care Assistant & Patient Experience Specialist

Visionworks of America; Lincoln (NE); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks of America is seeking a Clinical Specialist/Optometric Assistant to be the welcoming face of our exam practice. You will handle preliminary testing, patient education, and guide patients through the Visionworks journey with empathy and clarity.

Responsibilities include maintaining records, coordinating with the OD, and assisting the sales team to recommend suitable eye care products. This role emphasizes service, accuracy, and teamwork in a fast-paced retail setting.

Qualifications

• HS diploma or equivalent required or preferred.
• Customer or patient service experience preferred.
• Knowledge of eye care or vision products is a plus.

Responsibilities

• Maintain complete and accurate patient records and conduct preliminary testing.
• Introduce patient to the OD and provide key information.
• Assist in transitioning patient from doctor to sales floor with product education.
• Support store operations: restock inventory, clean equipment, answer phones.

Skills

Customer service

Education

HS diploma

Job description

Visionworks of America is seeking a Clinical Specialist/Optometric Assistant to be the welcoming face of our exam practice. You will handle preliminary testing, patient education, and guide patients through the Visionworks journey with empathy and clarity.

Responsibilities include maintaining records, coordinating with the OD, and assisting the sales team to recommend suitable eye care products. This role emphasizes service, accuracy, and teamwork in a fast-paced retail setting.