Optometric Technician: Elevate Patient Eyecare Experience

Luxottica; Saint Cloud (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employee discounts

Paid time off

Job summary

LensCrafters in Saint Cloud, MN is hiring an Optometric Technician to deliver the LensCrafters Experience by supporting exam processes and linking doctor and retail functions.

The role emphasizes patient care, accuracy in testing and data entry in the CIAO system, HIPAA compliance, and a professional, welcoming presence for every patient. Experience in retail or healthcare is preferred; high school diploma required.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Responsibilities

• Display a professional image, greet patients promptly with a smile.
• Promptly answer the telephone in a friendly and courteous manner.
• Perform a variety of tasks to assist the optometrist in eye examinations.
• Review prescriptions and/or patient information carefully; identify special needs.
• Show patience and courtesy to indecisive or difficult customers/patients.
• Perform work accurately and thoroughly despite time pressure and patient volume.
• Identify situations involving unsatisfied patients and act quickly for effective resolution.
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
• Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs.
• Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
• Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees.
• Enter prescription information with accuracy and attention to detail.
• Maintain safe working environment for all associates, customers and patients.
• Support compliance of visual merchandising in the exam lanes, assessment room and contact lens area.
• Ability to adapt to various examination scenarios and be personable with patients and staff.
• Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have.
• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses.
• Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
• Monitor and maintain inventory of supplies and contact lenses in exam rooms.
• Support retail as capacity and patient demand allows.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Multitasking

Autonomous work

Education

High School diploma or equivalent

Tools

CIAO system

Job description

LensCrafters in Saint Cloud, MN is hiring an Optometric Technician to deliver the LensCrafters Experience by supporting exam processes and linking doctor and retail functions.

The role emphasizes patient care, accuracy in testing and data entry in the CIAO system, HIPAA compliance, and a professional, welcoming presence for every patient. Experience in retail or healthcare is preferred; high school diploma required.