Optometric Technician: Elevate Patient Eye Care

Luxottica; Maplewood (MN); On-site; USD 26,000 - 37,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, is seeking an Optometric Technician in Maplewood, MN to deliver the LensCrafters Experience and support the optometrist during eye exams. You will greet patients, collect medical history, perform pre-exam tasks, and help link doctor and retail functions while maintaining HIPAA compliance.

Excellent communication and organizational skills, attention to detail, and a focus on patient care are essential.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Responsibilities

• Display a professional image, greet patients promptly with a smile.
• Promptly answer the telephone in a friendly and courteous manner.
• Perform a variety of tasks to assist the optometrist in eye examinations.
• Think out loud, asking open ended questions around the what, why and relevance to patient.
• Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame.
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
• Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs.
• Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
• Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Multitasking

Education

High School diploma or equivalent

Job description

LensCrafters, part of EssilorLuxottica, is seeking an Optometric Technician in Maplewood, MN to deliver the LensCrafters Experience and support the optometrist during eye exams. You will greet patients, collect medical history, perform pre-exam tasks, and help link doctor and retail functions while maintaining HIPAA compliance.

Excellent communication and organizational skills, attention to detail, and a focus on patient care are essential.