Optometric Technician - Elevate Patient Eye Care

LensCrafters; Greenfield (WI); On-site; USD 21,000 - 32,000; Full time

Job summary

LensCrafters in Greenfield, WI part of EssilorLuxottica is seeking an Optometric Technician to ensure high-quality optometric care and a superior patient experience during eye exams.

You will support the doctor and care team, perform pre-exam tests, record patient information, and assist with contact lens services while maintaining HIPAA compliance and a welcoming environment for patients and staff. Weekend/evening availability may be required.

Qualifications

• High School graduate or equivalent.
• 2+ years’ experience in optometry, ophthalmology or healthcare setting.
• Knowledge of optical and medical terminology.
• Understanding and utilization of optical equipment and diagnostic testing (pre-exam testing, pretesting, visual acuity, etc.).
• Coaching skills.
• Strong communicator and listening skills.
• Problem solving ability.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.
• Experience in healthcare (preferred).
• Previous experience in customer service, retail and/or optical (preferred).
• Optometric technician certification (preferred).

Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam.
• Performs various tests to aid the optometrist with vision examinations including visual acuity measurements, depth and color perception tests, and retinal imaging.
• Performs tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame.
• Reviews prescriptions and patient information, identifies special needs, and consults with Optometrist/Optician/Practice Manager when necessary.
• Identifies dissatisfied patients and acts quickly for resolution.
• Performs work accurately and thoroughly despite time pressure and patient volume.
• Maintains and files patient records per HIPAA and practice standards.
• Supports contact lens exams and orders (care, inventory, orders).
• Uses appointment book and scheduling procedures; operates computer systems.
• Operates POS system, processes sales transactions following procedures.
• Maintains safe environment for team members and patients.
• Supports visual merchandising in exam lanes and contact lens area.
• Adapts to examination scenarios and remains personable with patients and staff.
• Performs pre-examination testing with accuracy; explains measurements to patients.
• Maintains equipment and provides clinical support to the Optometrist as needed.
• Weekend and evening shifts may be required; attendance and time-keeping adhered to.
• Follows company policies and dress code; performs other duties as assigned by Practice Manager.

Skills

Customer service

Communication

Interpersonal skills

Time management

Problem solving

Education

High School Diploma

Tools

Optical equipment

Diagnostic testing devices

Job description

LensCrafters in Greenfield, WI part of EssilorLuxottica is seeking an Optometric Technician to ensure high-quality optometric care and a superior patient experience during eye exams.

You will support the doctor and care team, perform pre-exam tests, record patient information, and assist with contact lens services while maintaining HIPAA compliance and a welcoming environment for patients and staff. Weekend/evening availability may be required.