Optometric Technician: Patient-Focused Eye Care Pro

LensCrafters; Village of Lake Grove (NY); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Résumé du poste

LensCrafters, a part of EssilorLuxottica, seeks an Optometric Technician to deliver the LensCrafters Experience. You will support the optometrist during exams, perform pre-exam testing, manage patient records with HIPAA compliance, and help link clinical and retail functions to drive patient satisfaction.

We value strong customer service, organization, and the ability to work autonomously in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Minimum of one year strong customer service skills.
• Leadership skills.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Responsabilités

• Display a professional image, greet patients promptly with a smile.
• Promptly answer the telephone in a friendly and courteous manner.
• Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination.
• Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary.
• Show patience and courtesy to indecisive or difficult customers/patients.
• Perform work accurately and thoroughly despite time pressure and patient volume.
• Identify situations involving unsatisfied patients and act quickly for effective resolution.
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
• Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs.
• Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
• Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
• Maintain safe working environment for all associates, customers and patients
• Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
• Ability to adapt to various examination scenarios and be personable with patients and staff
• Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
• Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
• Monitor and maintain inventory of supplies and contact lenses in exam rooms
• Support retail as capacity and patient demand allows

Connaissances

Leadership

Communication

Customer service

Multitasking

Organization

HIPAA knowledge

Formation

High School diploma or equivalent

Outils

CIAO system

Phone system

Description du poste

LensCrafters, a part of EssilorLuxottica, seeks an Optometric Technician to deliver the LensCrafters Experience. You will support the optometrist during exams, perform pre-exam testing, manage patient records with HIPAA compliance, and help link clinical and retail functions to drive patient satisfaction.

We value strong customer service, organization, and the ability to work autonomously in a fast-paced environment.