Optics Customer Service Specialist – Orders & Support

Sunglass Hut TSA; Town of Germantown (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health care benefits

Retirement savings

Paid time off

Employee discounts

Job summary

Luxottica is seeking a dedicated Customer Service Representative in Germantown, Wisconsin. The successful candidate will manage incoming calls, process orders, and resolve customer issues while contributing to various team efforts to improve service quality.

Qualifications include 2-3 years in customer service, a high school diploma, and proficiency in systems like SAP and MS Office. Join us to be part of a leading global company in the optical industry.

Qualifications

• 2-3 years of experience in customer service or related field.
• Strong ability to multi-task effectively.
• Proficient in using various systems (SAP, Docuware, Soloman).

Responsibilities

• Receive and process telephone orders accurately.
• Troubleshoot customer issues with products or orders.
• Coordinate shipping of customer orders on time.

Skills

Customer service experience

Attention to detail

Communication skills

Organizational skills

Data entry skills

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Luxottica is seeking a dedicated Customer Service Representative in Germantown, Wisconsin. The successful candidate will manage incoming calls, process orders, and resolve customer issues while contributing to various team efforts to improve service quality.

Qualifications include 2-3 years in customer service, a high school diploma, and proficiency in systems like SAP and MS Office. Join us to be part of a leading global company in the optical industry.