Global Customer Care & Orders Specialist

Satisloh; Town of Germantown (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive bonus/commission

Health care

Paid time off

Retirement plan

Job summary

Satisloh, a global leader in the optical industry and part of EssilorLuxottica, seeks a Customer Service Representative. You will provide high-quality service, handle telephone orders, verify details, and coordinate shipments with internal teams to ensure accuracy and timely delivery.

The role requires 2–3 years of customer service experience, strong communication, and proficiency with MS Office and company systems such as SAP and Soloman.

Qualifications

• 2–3 years of customer service experience or related field.
• High school diploma, GED or equivalent work experience.
• Advanced communication skills and polished phone etiquette.
• Strong attention to detail and ability to multi-task.
• Proficient with MS Office and knowledge of company systems such as SAP and Soloman.

Responsibilities

• Receive calls, process telephone orders, verify items, quantities, prices, and availability.
• Coordinate orders to ensure on-time shipment and communicate priorities.
• Contact customers with blanket orders and gather information on new customers.
• Troubleshoot and resolve product or order issues.
• Direct calls to the appropriate personnel and support area managers.
• Collaborate with inter-departments and ensure exports/USMCA documentation.

Skills

Customer service experience

Strong communication

Attention to detail

Multi-tasking

MS Office proficiency

Problem solving

Education

High school diploma or GED

Tools

Soloman

SAP

Microsoft Office

Job description

Satisloh, a global leader in the optical industry and part of EssilorLuxottica, seeks a Customer Service Representative. You will provide high-quality service, handle telephone orders, verify details, and coordinate shipments with internal teams to ensure accuracy and timely delivery.

The role requires 2–3 years of customer service experience, strong communication, and proficiency with MS Office and company systems such as SAP and Soloman.