Optical Customer Service Specialist

EssilorLuxottica; Dallas (TX); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Bonus/Commission plan

Health care

Retirement savings

Paid time off

Job summary

EssilorLuxottica is a global leader in ophthalmic lenses, frames, and sunglasses, operating in over 150 countries. We seek a Customer Service Representative to handle calls, process orders, and resolve issues for our professional clients.

You will document interactions, maintain service levels, and contribute to a best-in-class client experience. The role requires a high school diploma, 1+ year in customer service or a call center setting, and excellent communication.

Qualifications

• High school diploma or equivalent.
• 1+ year in customer service, hospitality or call center environment.
• Excellent telephone etiquette and professional speaking voice.
• Strong verbal and written communication skills.
• Demonstrated listening and comprehension skills.
• Team player with strong interpersonal skills.
• Ability to stay composed with difficult customers.
• Excellent time management and task prioritization.
• Strong PC skills including MS Word and Excel.
• Ability to navigate information systems and internet.

Responsibilities

• Answers incoming calls and processes orders.
• Resolves customer complaints and troubleshoots issues.
• Documents customer interactions and tracks call types.
• Maintains service levels and adheres to Luxottica standards.
• Owns follow up on order status, shipping, and stock availability.
• Takes inbound calls for up to 90% of shift.
• Performs other duties as assigned.

Skills

Communication skills

Telephone etiquette

Time management

Team player

Interpersonal skills

Listening skills

MS Office

Info systems navigation

Spanish language

French language

Education

High school diploma

Higher education degree

Tools

MS Office

Job description

EssilorLuxottica is a global leader in ophthalmic lenses, frames, and sunglasses, operating in over 150 countries. We seek a Customer Service Representative to handle calls, process orders, and resolve issues for our professional clients.

You will document interactions, maintain service levels, and contribute to a best-in-class client experience. The role requires a high school diploma, 1+ year in customer service or a call center setting, and excellent communication.