Customer Service Specialist — Order Fulfillment & Support

Talentify; Town of Germantown (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Satisloh, a part of EssilorLuxottica, is seeking a Customer Service Representative in the Germantown area. You will handle incoming calls, process telephone orders, verify items, quantities, prices and availability, and coordinate orders to ensure on-time shipping.

You’ll interact with multiple departments to resolve issues and improve service delivery. Required 2–3 years in customer service, high school diploma or equivalent, strong communication, attention to detail, and proficiency with MS

Qualifications

• 2–3 years of customer service experience or related field.
• High school diploma, GED or equivalent work experience.
• Advanced communication skills/polished phone etiquette.
• Strong attention to detail and ability to multi-task.
• Knowledgeable in customer service delivery.
• Knowledge and experience with improving processes.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities, workflow, and implementing actions.
• Proficient with MS Office (Word, Excel, PowerPoint)
• Advanced data entry skills.
• Systems literate – Soloman, SAP
• Ability to lift up to 40 pounds

Responsibilities

• Receive incoming calls, process telephone orders from customers, and verify correct items, quantities, prices, and availability.
• Coordinate customer orders to ensure they are shipped on time; effectively communicate priority orders.
• Contact customers who have blanket orders on a regularly scheduled basis.
• Obtain information on new customers.
• Troubleshoot and resolve customer issues with products or specific orders.
• Receive and direct calls (other than customer service) to the appropriate personnel.
• Assist Area Managers with the fulfillment of orders, special orders, or research necessary.
• Track and address any back order issues, and all other manual reporting; audit as necessary.
• Establish and maintain professional communication with internal/external customers and vendors.
• Collaboratively work with inter-departments and customers.
• Coordinate with export compliance to produce commercial or Performa invoices and produce USMCA certificates for customs approval.
• Coordinate with the purchasing department and process direct ship orders with correct information.
• Notify the Manager on escalated issues such as mis-shipments, or incorrect orders, etc.
• Review Government/Prison contractual agreements and place orders/invoicing accordingly.
• Participate in continuous improvement and physical inventory activity.
• Mastery of the company’s product catalog and technology; keep informed of all new company products to efficiently service all customers.
• Perform tasks in multiple systems simultaneously (SAP, Docuware, Soloman, C4C, Tracking platforms, Adobe, Microsoft Office, Snip it.)
• Performance of other duties as assigned by the manager.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Process improvement

MS Office

Data entry

Systems literacy

Problem solving

Lifting 40 lbs

Education

High school diploma

Tools

Soloman

SAP

Job description

Satisloh, a part of EssilorLuxottica, is seeking a Customer Service Representative in the Germantown area. You will handle incoming calls, process telephone orders, verify items, quantities, prices and availability, and coordinate orders to ensure on-time shipping.

You’ll interact with multiple departments to resolve issues and improve service delivery. Required 2–3 years in customer service, high school diploma or equivalent, strong communication, attention to detail, and proficiency with MS