Eyewear Customer Experience Specialist

Talentify; Mansfield (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

EssilorLuxottica in Mansfield, OH, is seeking a full-time Customer Service Specialist to respond to calls, emails, and chats, process orders, and ensure accurate data entry. You will provide product information and support the electronic ordering system while communicating order changes and promotions.

The role requires strong English, attention to detail, and multitasking in a fast-paced environment. This position offers comprehensive benefits and growth opportunities within a global eyewear

Qualifications

• High school diploma required.
• 3–5 years of experience in a similar role.
• Strong analytical and problem-solving abilities.
• Ability to work in a dynamic environment with minimal supervision.
• Proficiency in Microsoft Office and Gmail.
• Fluent English.
• Experience in optics is an asset.

Responsibilities

• Respond to customer phone calls, emails, chats.
• Perform computer entry as required, processing orders from various sources.
• Provide technical information about products and the ordering system.
• Inform customers of order changes, delays, and promotions.
• Manage daily service level reports.

Skills

Analytical skills

Problem-solving

Multitasking

Team player

Fluent English

Education

High school diploma

Tools

Microsoft Office

Gmail

Job description

EssilorLuxottica in Mansfield, OH, is seeking a full-time Customer Service Specialist to respond to calls, emails, and chats, process orders, and ensure accurate data entry. You will provide product information and support the electronic ordering system while communicating order changes and promotions.

The role requires strong English, attention to detail, and multitasking in a fast-paced environment. This position offers comprehensive benefits and growth opportunities within a global eyewear