Remote Customer Service Pro — Order & Support Expert

EssilorLuxottica Group; United States; À distance; USD 36 000 - 48 000; Plein temps

Résumé du poste

EssilorLuxottica Group in the United States seeks a dedicated Customer Service Representative to handle calls from new and existing business clients, process orders, and resolve issues while maintaining Luxottica’s high customer service standards.

The role requires strong communication skills, a high school diploma, 1+ year in a service or call center environment, and proficiency with MS Office; SAP experience is a plus. Training will emphasize product knowledge and order accuracy.

Qualifications

• High school diploma is required.
• 1+ year in customer service, hospitality or call center.
• Excellent telephone etiquette with clear, professional speaking voice.

Responsabilités

• Answers incoming calls and processes orders.
• Resolves customer complaints and troubleshoots issues to determine resolution.
• Documents customer interactions and tracks call types.
• Maintains service levels and adheres to customer service standards.
• Follows up with customers to resolve order status, shipping status and stock availability.
• Performs other duties as assigned.

Connaissances

Customer service

Telephone etiquette

Verbal communication

Written communication

Listening skills

Team player

Time management

PC skills

Formation

High school diploma

Higher education degree (preferred)

Outils

MS Office

SAP

Description du poste

EssilorLuxottica Group in the United States seeks a dedicated Customer Service Representative to handle calls from new and existing business clients, process orders, and resolve issues while maintaining Luxottica’s high customer service standards.

The role requires strong communication skills, a high school diploma, 1+ year in a service or call center environment, and proficiency with MS Office; SAP experience is a plus. Training will emphasize product knowledge and order accuracy.