Optics Customer Service Specialist — Bonuses & Benefits

EssilorLuxottica; Mansfield (OH); Vor Ort; USD 38.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Zusammenfassung

EssilorLuxottica is hiring a customer service specialist in Mansfield, OH to respond to inquiries by phone, email, and chat, process orders, and provide product information. The role requires strong communication, data entry accuracy, and collaboration across departments.

The ideal candidate has 3–5 years in a similar role, proficient in Microsoft Office and Gmail, and a basic understanding of optics. Benefits include health care, retirement savings, time off, and employee discounts.

Qualifikationen

• High school diploma required.
• 3–5 years of experience in a similar position.
• Strong analytical and problem-solving skills.
• Ability to multi-task in a dynamic environment with minimal supervision.
• Experience with Microsoft Office and Gmail.
• Team player with ability to interact with various departments.
• Optics knowledge is an asset.

Aufgaben

• Respond to customer phone calls, emails, and chats.
• Perform computer entry for orders from phone calls, faxes, emails or other sources.
• Provide technical information about products and the electronic ordering systems.
• Inform customers of changes to their order or delays; gather missing information; share promotions and sales programs.

Kenntnisse

Analytical skills

Problem-solving

Multitasking

Teamwork

Microsoft Office

Gmail

Customer service

Optics knowledge

Ausbildung

High school diploma

Tools

CRM systems

Jobbeschreibung

EssilorLuxottica is hiring a customer service specialist in Mansfield, OH to respond to inquiries by phone, email, and chat, process orders, and provide product information. The role requires strong communication, data entry accuracy, and collaboration across departments.

The ideal candidate has 3–5 years in a similar role, proficient in Microsoft Office and Gmail, and a basic understanding of optics. Benefits include health care, retirement savings, time off, and employee discounts.