Optician II - Frame Fits & Patient Care Expert

VSP Ventures; Medford (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

VSP Vision in Medford, OR seeks an optical associate to match patients with eyeglasses and contacts, delivering top-tier care per optometrist prescriptions. You will help customers choose frames, measure accurately, and explain lens options to meet lifestyle needs.

Ideal candidates have 1–2 years of related experience, solid communication skills, and the ability to multitask in a fast-paced retail setting. Benefits and a supportive team culture are highlighted in this role.

Qualifications

• One to two years of experience in a related field.
• State licensure or certification as an optician if required by state.
• Working knowledge of MS Office.
• Ability to perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize tasks.
• Effective written communication to document situations.
• Excellent interpersonal and rapport-building skills.
• Ability to identify customer needs through questioning.
• Strong problem-solving, negotiating, and decision-making skills.
• Ability to listen, process transactions, and assist customers quickly.

Responsibilities

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist.
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription.
• Recommend lenses, coatings, and frames to suit customer needs, occupations, habits, and facial features.
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear.
• Ensure correct pricing and realistic delivery time quotes to patients.
• Provide enthusiastic and concise communication to meet patient expectations and foster positive relationships with team members.
• Clean and merchandise displays daily, always displaying effective merchandise.
• Assist with insurance billing and processing orders.
• Document all patient communication in patient records within practice software system.
• Work on special projects and perform other related duties as assigned or requested.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

Problem-solving

Education

Optician licensure or certification

Tools

MS Office

Job description

VSP Vision in Medford, OR seeks an optical associate to match patients with eyeglasses and contacts, delivering top-tier care per optometrist prescriptions. You will help customers choose frames, measure accurately, and explain lens options to meet lifestyle needs.

Ideal candidates have 1–2 years of related experience, solid communication skills, and the ability to multitask in a fast-paced retail setting. Benefits and a supportive team culture are highlighted in this role.