Dispensing Optician: Frames & Fitting Expert

VSP Vision; Medford (OR); On-site; USD 36,000 - 52,000; Full time

Job summary

VSP Vision in Medford, OR is seeking an eyewear sales and customer service associate. You will assist patients with frame selection, adjustments, and dispensing eyewear while ensuring accurate pricing and timely delivery quotes.

The role emphasizes exceptional service, accurate documentation in the practice system, and cross-training across departments. The ideal candidate has 1–2 years in a related field, solid MS Office skills, and strong communication abilities to support patient satisfaction

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Ability to handle multiple tasks in a fast-paced environment.
• Effective verbal communication to prioritize tasks and respond to inquiries.
• Excellent written communication for documenting situations and confirming agreements.
• Strong interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making skills.
• Ability to exercise discretion and judgment in handling customer guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously.

Responsibilities

• Assist patients with finding frames, adjustments, and dispensing eyewear.
• Deliver exceptional customer service to attract and retain customers.
• Greet customers and assist in frame selection.
• Provide pricing accuracy and realistic delivery quotes; contact patients to dispense glasses.
• Maintain enthusiastic, clear communication to meet patient expectations.
• Clean and merchandise displays daily and showcase effective merchandise.
• Assist with insurance billing and processing orders.
• Document all patient communication in the practice software system.
• Work on special projects and cross-train in different departments.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

Problem solving

Discretion

Listening skills

Teamwork

Needs analysis questions

Tools

MS Office

Practice management software

Job description

VSP Vision in Medford, OR is seeking an eyewear sales and customer service associate. You will assist patients with frame selection, adjustments, and dispensing eyewear while ensuring accurate pricing and timely delivery quotes.

The role emphasizes exceptional service, accurate documentation in the practice system, and cross-training across departments. The ideal candidate has 1–2 years in a related field, solid MS Office skills, and strong communication abilities to support patient satisfaction