Optical Sales & Frame Specialist

VSP Vision; Medford (OR); On-site; USD 32,000 - 45,000; Full time

Job summary

VSP Vision is seeking a friendly optical associate in Medford, OR to assist patients with frame selection, adjustments, and dispensing eyewear while upholding high standards of care. You will greet customers, provide solutions, and help ensure accurate pricing and timely delivery.

The role requires 1–2 years of related experience, proficiency with MS Office, and strong verbal and written communication to build rapport with patients and teammates in a fast-paced environment.

Qualifications

• 1–2 years of experience in a related field.
• Working knowledge of MS Office.
• Ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills.
• Excellent interpersonal and rapport-building abilities.
• Ability to identify customer needs through questions.
• Problem-solving and decision-making skills.

Responsibilities

• Deliver exceptional customer service to attract and retain customers.
• Greet customers and assist in selecting frames.
• Assist with adjustments, troubleshooting, and dispensing eyewear.
• Provide accurate pricing and delivery quotes.
• Communicate enthusiastically to meet patient expectations and teamwork.
• Clean and merchandise displays daily.
• Assist with insurance billing and processing orders.
• Document patient communications in the practice software.
• Support cross-training and special projects.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Interpersonal skills

Negotiation

Education

High school diploma or equivalent

Tools

MS Office

Job description

VSP Vision is seeking a friendly optical associate in Medford, OR to assist patients with frame selection, adjustments, and dispensing eyewear while upholding high standards of care. You will greet customers, provide solutions, and help ensure accurate pricing and timely delivery.

The role requires 1–2 years of related experience, proficiency with MS Office, and strong verbal and written communication to build rapport with patients and teammates in a fast-paced environment.