Optician II: Eyewear Stylist & Patient Concierge

VSP Vision; Mountain View (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

VSP Vision in Mountain View, CA, is seeking a customer-focused eyewear professional to help patients find eyeglasses and contact lenses that best match their needs. You will deliver high-quality care, verify prescriptions with optometrists, and ensure a smooth shopping experience.

Responsibilities include guiding frame selection, coordinating measurements and prescriptions, and assisting with insurance processing.

Qualifications

• 1–2 years of experience in related field.
• If required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
• Working knowledge of MS Office
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Effective verbal communication skills to prioritize multiple tasks and to be available for inquiries
• Effective written communication skills to document customer situations
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate questions to identify customer needs
• Proven problem-solving, negotiating, and decision-making skills
• Ability to use discretion and judgment in applying customer guidelines

Responsibilities

• Determine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear
• Ensure correct pricing and realistic delivery time quotes to patients
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
• Clean and merchandise display daily, always displaying effective merchandise
• Assist with insurance billing and processing orders
• Document all patient communication in patient records within practice software system
• Work on special projects and perform other related duties as assigned or requested

Skills

Customer service

Verbal communication

Written communication

Multitasking

Education

State optician license or certification

Tools

MS Office

Job description

VSP Vision in Mountain View, CA, is seeking a customer-focused eyewear professional to help patients find eyeglasses and contact lenses that best match their needs. You will deliver high-quality care, verify prescriptions with optometrists, and ensure a smooth shopping experience.

Responsibilities include guiding frame selection, coordinating measurements and prescriptions, and assisting with insurance processing.