Optician II: Eyewear & Patient Care Specialist

VSP Vision; Cameron Park (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

VSP Vision in California is looking for a customer-focused optician to help patients find eyeglasses and contacts that best match their prescription and lifestyle. You will guide frame selections, take measurements, dispense eyewear, and ensure accurate pricing and timely delivery.

You will build relationships with customers, document interactions in the practice software, and assist with insurance billing. A State optician license and 1–2 years of related experience are preferred.

Qualifications

• One to two years of experience in related field.
• Applicable State licensure or certification by a nationally recognized optician association as an optician.
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.

Responsibilities

• Determine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist.
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription.
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features.
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear.
• Ensure correct pricing and realistic delivery time quotes to patients.
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members.
• Clean and merchandise display daily, always displaying effective merchandise.
• Assist with insurance billing and processing orders.
• Document all patient communication in patient records within practice software system.
• Work on special projects and perform other related duties as assigned or requested.

Skills

Customer service

Optician experience

MS Office

Multitasking

Verbal communication

Written communication

Interpersonal skills

Questioning techniques

Education

State licensure/certification as an optician

High school diploma or equivalent

Job description

VSP Vision in California is looking for a customer-focused optician to help patients find eyeglasses and contacts that best match their prescription and lifestyle. You will guide frame selections, take measurements, dispense eyewear, and ensure accurate pricing and timely delivery.

You will build relationships with customers, document interactions in the practice software, and assist with insurance billing. A State optician license and 1–2 years of related experience are preferred.