Eyewear Concierge & Patient Care Specialist

ADP, Inc.; Cupertino (CA); On-site; USD 27,000 - 34,000; Full time

Job summary

VSP Vision in Cupertino, CA is seeking a Full Time Optical Associate to help customers find eyeglasses and contact lenses that best match their needs. You will provide precise recommendations based on prescriptions and lifestyle, while delivering excellent patient service.

The role involves frame selection, lens suggestions, measurements, and insurance processing, with attention to pricing accuracy and timely delivery quotes in a fast-paced retail environment.

Qualifications

• One to two years of experience in a related field.
• If required by State: licensure or certification by a nationally recognized optician association as an optician.
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist.
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription.
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features.
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear.
• Ensure correct pricing and realistic delivery time quotes to patients.
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members.
• Clean and merchandise displays daily, always displaying effective merchandise.
• Assist with insurance billing and processing orders.
• Document all patient communication in patient records within the practice software system.
• Work on special projects and perform other related duties as assigned or requested.

Job description

VSP Vision in Cupertino, CA is seeking a Full Time Optical Associate to help customers find eyeglasses and contact lenses that best match their needs. You will provide precise recommendations based on prescriptions and lifestyle, while delivering excellent patient service.

The role involves frame selection, lens suggestions, measurements, and insurance processing, with attention to pricing accuracy and timely delivery quotes in a fast-paced retail environment.