Optician II: Eyewear Consultant & Patient Care

Vsp-Visio; Sparks (NV); On-site; USD 22,000 - 29,000; Full time

Job summary

VSP Vision in Sparks, NV is seeking an on-site Optician to help customers find eyeglasses and contact lenses that best match their needs while delivering high-quality care. The role involves interpreting prescriptions, assisting with frame selection, and ensuring accurate pricing and timely delivery.

The ideal candidate has 1–2 years of related experience, state licensure or optician certification as required, and strong communication skills.

Qualifications

• One to two years of experience in related field.
• If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
• Working knowledge of MS Office package
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiating, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
• For roles that are remote or hybrid, must demonstrate a high level of engagement in virtual environments

Responsibilities

• Determine the reason for the visit, identify lifestyle needs, and deliver eyewear recommendations per optometrist prescription
• Attract and retain customers by delivering exceptional service and promoting patient satisfaction
• Assist customers in frame selection and coordinate frames with optical measurements and prescription
• Recommend lenses, coatings, and frames to suit customer needs and facial features
• Take measurements, assist with adjustments and dispense eyewear
• Ensure correct pricing and delivery quotes to patients
• Provide enthusiastic, concise communication to meet patient expectations and foster team relations
• Clean and merchandise display daily
• Assist with insurance billing and processing orders
• Document all patient communication in practice software
• Work on special projects and other related duties as assigned

Skills

MS Office

Verbal communication

Written communication

Interpersonal skills

Multitasking

Customer service

Education

State licensure or optician certification

Tools

Practice management software

MS Office

Job description

VSP Vision in Sparks, NV is seeking an on-site Optician to help customers find eyeglasses and contact lenses that best match their needs while delivering high-quality care. The role involves interpreting prescriptions, assisting with frame selection, and ensuring accurate pricing and timely delivery.

The ideal candidate has 1–2 years of related experience, state licensure or optician certification as required, and strong communication skills.