Senior Optician: Eyewear & Patient Care Expert

VSP Vision; Pinole (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

VSP Vision seeks an on-site Optician to guide customers in selecting eyeglasses and contact lenses that best fit their prescriptions and lifestyle.

You will deliver top-tier customer service, assist with frame selection and measurements, and ensure accurate pricing and timely delivery. The role requires 1–2 years in a related field, an optician license if required by state, and solid MS Office skills. Join a team focused on patient care and seamless service.

Qualifications

• One to two years of experience in related field.
• If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician.
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations and prepare letters.
• Excellent interpersonal and rapport-building skills.

Responsibilities

• Help customers find eyeglasses and contact lenses that best match their prescription and needs.
• Deliver exceptional customer service to attract and retain customers and promote patient satisfaction.
• Assist customers in frame selection and coordinate with optical measurements and prescription.
• Recommend lenses, coatings, and frames to suit customer needs and lifestyle.
• Take measurements, assist patients with adjustments, and dispense eyewear.
• Ensure correct pricing and realistic delivery time quotes to patients.
• Provide enthusiastic, concise communication to meet patient expectations and foster team relationships.
• Clean and merchandise displays daily with effective product presentation.
• Assist with insurance billing and processing orders.
• Document all patient communication in the practice software system.
• Work on special projects and other related duties as assigned.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Questioning

Education

Optician license

Tools

MS Office

Job description

VSP Vision seeks an on-site Optician to guide customers in selecting eyeglasses and contact lenses that best fit their prescriptions and lifestyle.

You will deliver top-tier customer service, assist with frame selection and measurements, and ensure accurate pricing and timely delivery. The role requires 1–2 years in a related field, an optician license if required by state, and solid MS Office skills. Join a team focused on patient care and seamless service.