Optician: Expert Eyewear Fitting & Brand Advocate

Warby Parker; Ronks (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) retirement plan

Paid sick leave and holidays

Free eyewear

Job summary

Warby Parker is seeking skilled Opticians to join our in-house optical team and help people see with confidence. You will become an expert in our brand and glasses, assisting customers from first fitting to final adjustments with precise measurements and a deep knowledge of prescriptions.

You will explain terminology, collaborate to set best practices, and embody our values while delivering exceptional service in a fast-paced retail environment.

Qualifications

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
• Passionate about eyewear and retail industries
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and teammates) happy
• An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
• Extremely detail-oriented and capable of juggling a wide range of responsibilities
• Open-minded—you’re constantly learning and challenging what you know
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Work with your team to make sure all customers receive exceptional service
• Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
• Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
• Represent our brand to help educate others and get them excited about our values and mission

Skills

Customer service

Communication

Team player

Attention to detail

Education

ABO certification or state dispensing license

Job description

Warby Parker is seeking skilled Opticians to join our in-house optical team and help people see with confidence. You will become an expert in our brand and glasses, assisting customers from first fitting to final adjustments with precise measurements and a deep knowledge of prescriptions.

You will explain terminology, collaborate to set best practices, and embody our values while delivering exceptional service in a fast-paced retail environment.