Optician — Elevate Eyewear & Patient Experience

Affinity Eye Care; Missouri City (TX); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking an Optician to provide expert eyewear solutions and exceptional patient care on-site. You will assist patients in selecting frames and lenses, ensure proper fit, and maintain accurate measurements while delivering outstanding customer service and up-to-date product knowledge.

Responsibilities include processing prescriptions, communicating with technicians and doctors, managing orders, and educating patients on care, warranties, and insurance coverage.

Qualifications

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.

Responsibilities

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish rapport by asking lifestyle questions to identify visual needs and recommend frames, lenses, treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on order status and resolving issues; escalates as needed to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; based on patient needs and facial measurements.
• Educate patients on proper eyewear care, warranty coverage, protection plans and replacement options.

Skills

Customer service

Sales experience

Eyewear fitting

HIPAA compliance

ABO/NCLE preferred

PC skills

Education

High School diploma

Tools

Pupilometer

Lensometer

Frame warmer

Job description

AEG is seeking an Optician to provide expert eyewear solutions and exceptional patient care on-site. You will assist patients in selecting frames and lenses, ensure proper fit, and maintain accurate measurements while delivering outstanding customer service and up-to-date product knowledge.

Responsibilities include processing prescriptions, communicating with technicians and doctors, managing orders, and educating patients on care, warranties, and insurance coverage.