Optical Technician: Patient Care & Sales

Stanton Optical; Kingsport (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Free eyeglasses (2 per year)

Employee discounts

Life and disability insurance

Identity theft protection

Pet insurance

Paid time off

Training and promotion opportunities

Commission on sales

Job summary

Stanton Optical is seeking a Doctor’s Technician/Customer Service associate to greet patients, facilitate sales, and support the bridge between clinical services and retail teams. You will handle patient intake, basic testing, and order processing while upholding brand standards.

The role emphasizes patient satisfaction, teamwork, and efficient workflow in an on-site store setting, with opportunities for development and commission incentives.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, building rapport, and empathizing with patients.
• Collaborative spirit and cordial relationships with team and patients.
• Result-driven with multitasking and flexibility in a team environment.

Responsibilities

• Greet patients and customers entering the store and facilitate sales while promoting products and services.
• Foster a strong partnership between the retail team and clinical services.
• Schedule appointments and enter patient history in the system, perform pre-tests and demonstrations.
• Assist management with patient issue resolution and keep customers informed on job status.
• Maintain brand standards through housekeeping and ensure timely delivery of orders.

Skills

Clear communication

Active listening

Empathy

Multitasking

Team collaboration

Customer satisfaction focus

Education

Associate’s degree or advanced certification

Tools

Patient management system

Job description

Stanton Optical is seeking a Doctor’s Technician/Customer Service associate to greet patients, facilitate sales, and support the bridge between clinical services and retail teams. You will handle patient intake, basic testing, and order processing while upholding brand standards.

The role emphasizes patient satisfaction, teamwork, and efficient workflow in an on-site store setting, with opportunities for development and commission incentives.