Optical Technician - Frame Fitting & Vision Care Specialist

Socket.dev; Garner (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

401k + Employer Matching

PTO & Holidays

Maternity Leave

Certification reimbursement

Competitive base pay

Employee discounts

Job summary

EyeCare Partners, a leading national eye care provider, seeks an Optical Technician to dispense and fit glasses and contacts from optometrists and ophthalmologists' prescriptions. You will help patients select frames, measure for accuracy, and ensure a smooth Total Patient Experience that supports both medical needs and retail goals.

Ideal candidates have at least 1 year in a customer-facing role, preference for ophthalmic or medical office experience, and ABO/NCLE certifications are a plus.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• ABO and NCLE certifications preferred but not required.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patient wants and needs and selling to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Able to operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders using current process.

Skills

Customer service

Medical office exposure

Ophthalmic knowledge

Education

High school diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners, a leading national eye care provider, seeks an Optical Technician to dispense and fit glasses and contacts from optometrists and ophthalmologists' prescriptions. You will help patients select frames, measure for accuracy, and ensure a smooth Total Patient Experience that supports both medical needs and retail goals.

Ideal candidates have at least 1 year in a customer-facing role, preference for ophthalmic or medical office experience, and ABO/NCLE certifications are a plus.