Optical Technician: Frame Fitting & Patient Care

EyeCare Partners; Monroe (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off

Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners seeks an Optical Technician to dispense and fit glasses and contacts, using prescriptions from ophthalmologists and optometrists. This role supports the Total Patient Experience while maximizing retail sales and addressing patient medical needs.

Based in a clinical setting with potential travel to other locations as needed, you will measure frames, educate on lenses and coatings, and ensure precise lensometry, lab work, and customer service align with ABO/NCLE standards.

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Skills

Customer service

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners seeks an Optical Technician to dispense and fit glasses and contacts, using prescriptions from ophthalmologists and optometrists. This role supports the Total Patient Experience while maximizing retail sales and addressing patient medical needs.

Based in a clinical setting with potential travel to other locations as needed, you will measure frames, educate on lenses and coatings, and ensure precise lensometry, lab work, and customer service align with ABO/NCLE standards.