Optical Technician: Eyewear Dispensing & Patient Care

Socket.dev; New Bern (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

EyeCare Partners is seeking an Optical Technician to support our patients by dispensing and fitting glasses and contacts from optometrists’ and ophthalmologists’ prescriptions. You’ll help connect patient needs to frames, lenses, and services to enhance the Total Patient Experience.

This role requires customer-facing experience, ability to measure, verify prescriptions, and operate lensometry equipment, with ABO/NCLE preferred but not required; strong attention to detail is essential.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year in a position interacting with customers/patients.
• Favorable result on background check as required by state.
• Proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Skills

Customer service

Interpersonal skills

Ophthalmic knowledge

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Optical Technician to support our patients by dispensing and fitting glasses and contacts from optometrists’ and ophthalmologists’ prescriptions. You’ll help connect patient needs to frames, lenses, and services to enhance the Total Patient Experience.

This role requires customer-facing experience, ability to measure, verify prescriptions, and operate lensometry equipment, with ABO/NCLE preferred but not required; strong attention to detail is essential.