Optical Team Lead (Retail & Lab)

EssilorLuxottica; Glen Mills (Delaware County); On-site; USD 42,000 - 54,000; Full time

Job summary

LensCrafters is seeking a Team Lead to drive outstanding customer service and oversee key optical and lab workflows in our store. You will guide sales colleagues, assist customers with selections, and act as an alternate store Key Holder while upholding store standards.

In this role you will support colleagues with product knowledge, ensure eyewear meets quality and safety standards, and maintain a safe, efficient lab environment.

Qualifications

• HS diploma/GED.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• Custom fits glasses & precisely place prescription in lenses.
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Ensures finished eyewear meets optical standards & customer requirements.
• Creates a safe working environment for all, demonstrates safe work practices.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

Skills

Strong optical knowledge

Retail sales experience

Leadership & training

Customer service

Interpersonal skills

Problem solving

Basic math skills

Edging & mounting experience

Knowledge of lens options

Familiarity with cash register

Education

HS diploma/GED

Tools

Cash register & calculators

Optical lab equipment

Job description

LensCrafters is seeking a Team Lead to drive outstanding customer service and oversee key optical and lab workflows in our store. You will guide sales colleagues, assist customers with selections, and act as an alternate store Key Holder while upholding store standards.

In this role you will support colleagues with product knowledge, ensure eyewear meets quality and safety standards, and maintain a safe, efficient lab environment.