Optical Team Lead: Lead, Sell & Delight Customers

LensCrafters; Braintree (MA); On-site; USD 28,929 - 49,221; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

LensCrafters in the United States seeks a Team Lead to deliver exceptional customer service and guide store operations. You will manage key optical and lab processes to ensure high-quality results and train teammates to strengthen knowledge and confidence.

In this role you will ensure unsurpassed service, assist customers with selections, and act as alternate store key holder. When in the lab, you’ll assist with custom fits, ensure eyewear meets standards, and maintain lab tools and safety

Qualifications

• HS diploma/GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership and training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• Custom fits glasses & precisely place prescription in lenses.
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Ensures finished eyewear meets optical standards & customer requirements.
• Creates a safe working environment for all, demonstrates safe work practices.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

Skills

Strong communicator

Leadership

Sales skills

Problem solving

Customer service

Interpersonal skills

Cash register

Lab edging/mounting

Optical knowledge

Basic math

Education

HS diploma/GED

Job description

LensCrafters in the United States seeks a Team Lead to deliver exceptional customer service and guide store operations. You will manage key optical and lab processes to ensure high-quality results and train teammates to strengthen knowledge and confidence.

In this role you will ensure unsurpassed service, assist customers with selections, and act as alternate store key holder. When in the lab, you’ll assist with custom fits, ensure eyewear meets standards, and maintain lab tools and safety