Optical Team Lead: Customer Service & Lab Operations

Luxottica; New York (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

EssilorLuxottica's LensCrafters team in Manhattan seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will supervise retail activities, assist customers, and serve as an alternate store key holder, while also coordinating lab-related tasks when applicable.

The role requires strong optical knowledge, leadership, and the ability to train staff and maintain standards for both customer service and product quality.

Qualifications

• HS diploma or GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong interpersonal and customer service skills.
• Strong basic math skills.
• Sales skills and problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.
• In Lab, custom fits glasses and precisely place prescription in lenses.
• Work with associates to strengthen knowledge, skills, and certification for lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment for all; demonstrate safe work practices.
• Responsible for basic operation, cleaning and ongoing maintenance of lab tools and systems.

Skills

Customer service

Retail sales

Leadership

Interpersonal skills

Math skills

Problem solving

Training experience

Edging & mounting

Education

HS diploma/GED

Tools

Cash register

Computers & calculators

Job description

EssilorLuxottica's LensCrafters team in Manhattan seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will supervise retail activities, assist customers, and serve as an alternate store key holder, while also coordinating lab-related tasks when applicable.

The role requires strong optical knowledge, leadership, and the ability to train staff and maintain standards for both customer service and product quality.