Optical Team Lead: Elevate Customer Experience & Lab Quality

Luxottica; Braintree (MA); On-site; USD 28,929 - 49,593; Full time

Job summary

EssilorLuxottica's LensCrafters team in Massachusetts seeks a Team Lead who can deliver exceptional customer service, guide sales associates, and manage key optical and lab processes to drive store success. You will lead by example and contribute to a welcoming shopping experience.

You will support both retail and lab operations, assist customers with selections, perform edging and mounting, and uphold optical standards while creating a safe, efficient work environment.

Qualifications

• HS diploma or GED required.
• Strong optical theory knowledge and current merchandise understanding.
• Experience in sales and customer service in retail optics.

Responsibilities

• Deliver unsurpassed customer service and assist customers with selections.
• Assist sales team and act as alternate store key holder.
• In lab, customize fits, place prescriptions in lenses, and maintain lab tools.
• Ensure eyewear meets optical standards and maintain a safe work environment.

Skills

Strong optical experience

Retail experience

Interpersonal skills

Sales skills

Problem solving

Cash register & computer skills

Leadership & training

Edging & mounting

Optical measurement

Basic math

Education

HS diploma/GED

Job description

EssilorLuxottica's LensCrafters team in Massachusetts seeks a Team Lead who can deliver exceptional customer service, guide sales associates, and manage key optical and lab processes to drive store success. You will lead by example and contribute to a welcoming shopping experience.

You will support both retail and lab operations, assist customers with selections, perform edging and mounting, and uphold optical standards while creating a safe, efficient work environment.