Optical Team Lead: Elevate Customer Care & Lab Ops

Luxottica

Fairview (TX)

On-site

USD 42,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters Team Lead at EssilorLuxottica in Texas seeks a hands-on supervisor to deliver outstanding customer service and guide store operations. You will mentor sales and lab staff, manage eyewear fitting and prescription placement, and uphold optical standards.

The role emphasizes leadership, training, and customer satisfaction, with a focus on teamwork and compliance with company policies.

Qualifications

High school diploma or GED required.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Leadership and training experience.
Excellent interpersonal and math skills.
Sales skills and problem-solving ability.
Familiar with cash registers, computers and calculators.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.
Assist customers with selections, provide recommendations, assist sales associates.
Serve as a responsible alternate store key holder.
In lab duties, create custom fits and place prescriptions.
Strengthen knowledge and certification related to lens and lab technology.
Ensure eyewear meets optical standards and customer requirements.
Maintain safe working environment and basic operation of lab tools.