Optical Team Lead — Retail & Lab Excellence

EssilorLuxottica; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in New York, NY, is seeking a Team Lead to deliver exceptional customer service, oversee store operations, and support lab processes as needed. You will drive sales, train associates, and serve as an alternate store key holder.

This role requires strong optical knowledge, retail experience, and leadership skills. You will ensure accurate product recommendations, maintain store standards, and create a positive, safe environment for customers and staff.

Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Leadership & training experience

Responsibilities

• Ensure LensCrafters team provides unsurpassed customer service
• Proactive & solution driven, accurate execution & product knowledge
• Assist customers with selections, provide recommendations, assist sales associates
• Serve as a responsible alternate store key holder
• Custom fits glasses & ensure prescription accuracy in lenses
• Maintain safe lab environment and ensure optical standards are met

Skills

Strong communication

Leadership

Customer service

Retail experience

Education

HS diploma/GED

Tools

Point-of-sale systems

Computers & calculators

Job description

LensCrafters in New York, NY, is seeking a Team Lead to deliver exceptional customer service, oversee store operations, and support lab processes as needed. You will drive sales, train associates, and serve as an alternate store key holder.

This role requires strong optical knowledge, retail experience, and leadership skills. You will ensure accurate product recommendations, maintain store standards, and create a positive, safe environment for customers and staff.