Optical Team Lead - Elevate Customer Experience & Lab Ops

Luxottica; East Point (GA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive bonus

Health care

Paid time off

Job summary

EssilorLuxottica is seeking a Team Lead at LensCrafters in the United States. The role focuses on delivering exceptional customer service, guiding customers in product selections, and supporting sales associates while managing store and lab processes where applicable.

Responsibilities include ensuring top-notch customer service, assisting with fittings, and maintaining lab equipment and accuracy of lens placements.

Qualifications

• HS diploma/GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong interpersonal skills and basic math skills.
• Sales skills and problem solving ability.
• Familiarity with cash registers, computers and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Provide unsurpassed customer service in a LensCrafters environment.
• Assist customers with selections, make recommendations, and support sales associates.
• Act as an alternate store key holder as needed.
• In lab settings, customize glasses and accurately place prescriptions in lenses.
• Ensure finished eyewear meets optical standards and customer requirements.
• Maintain safe working environment and operate/maintain lab tools and systems.

Job description

EssilorLuxottica is seeking a Team Lead at LensCrafters in the United States. The role focuses on delivering exceptional customer service, guiding customers in product selections, and supporting sales associates while managing store and lab processes where applicable.

Responsibilities include ensuring top-notch customer service, assisting with fittings, and maintaining lab equipment and accuracy of lens placements.