Optical Team Lead & Customer Experience Pro

Warby Parker; Milwaukee (WI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker in Milwaukee is seeking an Optical Supervisor to lead our in-house optical team and ensure exceptional customer experiences. You will take precise measurements, fit eyewear, and verify that finished products meet strict optical standards while mentoring the team and maintaining store operations.

The ideal candidate combines optical expertise with strong communication and leadership skills, thrives in a fast-paced environment, and is committed to delivering top-notch service to Warby

Qualifications

• Licensed dispensing optician with 2+ years supervising responsibilities.
• Passionate about eyewear and retail industries.
• Clear, professional communicator who explains terms to customers.
• Detail-oriented, adaptable team player under pressure.
• Not on the LEIE list.

Responsibilities

• Assist customers with eyewear needs and measurements.
• Explain prescription terminology and product options to customers.
• Lead store operations and staff scheduling.
• Mentor Optical team and Apprentice Program participants.
• Maintain store systems and inventory databases.
• Foster a positive, productive employee culture.

Skills

Licensed optician

ABO-certified

Customer service

Leadership

Education

Optician license

ABO certification

Tools

POS systems

Inventory software

Job description

Warby Parker in Milwaukee is seeking an Optical Supervisor to lead our in-house optical team and ensure exceptional customer experiences. You will take precise measurements, fit eyewear, and verify that finished products meet strict optical standards while mentoring the team and maintaining store operations.

The ideal candidate combines optical expertise with strong communication and leadership skills, thrives in a fast-paced environment, and is committed to delivering top-notch service to Warby