Optical Team Lead: Customer Experience & Lab Ops

LensCrafters; Janesville (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

LensCrafters in Janesville, WI seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will assist customers with selections, provide recommendations, and help sales associates achieve store goals.

The role requires strong optical knowledge, retail experience, and leadership skills. A HS diploma is required, with opportunities for professional development and employee discounts. This is a full-time on-site position.

Qualifications

• HS diploma/GED is required.
• Strong optical theory knowledge and merchandising understanding.
• Leadership and training experience preferred.
• Excellent communication and listening skills.
• Customer service and sales skills.
• Familiarity with cash register, computers and calculators.

Responsibilities

• Deliver outstanding customer service to patients and customers.
• Assist in store success by managing optical and lab processes.
• Guide customers in selections and provide recommendations.
• Serve as an alternate store key holder when needed.
• Ensure accurate edging, mounting, and lens fitting.

Skills

Optical experience

Retail experience

Strong communication

Leadership experience

Sales skills

Math skills

Edging & mounting

Optical measurement

Education

HS diploma/GED

Tools

Cash register

Computers

Job description

LensCrafters in Janesville, WI seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will assist customers with selections, provide recommendations, and help sales associates achieve store goals.

The role requires strong optical knowledge, retail experience, and leadership skills. A HS diploma is required, with opportunities for professional development and employee discounts. This is a full-time on-site position.