Optical Retail Team Lead — Customer Service & Lab Ops

LensCrafters; Princeton (NJ); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Health care

Employee discount

Bonus/commission plan

Paid time off

Job summary

LensCrafters in New Jersey seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will assist customers with selections, provide recommendations, and support sales staff.

The role requires a HS diploma/GED, strong optical/retail experience, and leadership ability. This is an on-site full-time position with a focus on quality care and safety.

Qualifications

• HS diploma/GED.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• In Lab: Custom fits glasses & precisely place prescriptions.
• Works with associates to strengthen knowledge of lab processes and lens technology.
• Ensures finished eyewear meets optical standards and customer requirements.
• Creates a safe working environment and maintains lab tools.

Skills

Customer service

Communication skills

Leadership & training

Sales skills

Problem solving

Cash handling

Edging & mounting

Optical measurement

Interpersonal skills

Education

HS diploma/GED

Tools

POS systems

Computers

Calculators

Job description

LensCrafters in New Jersey seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will assist customers with selections, provide recommendations, and support sales staff.

The role requires a HS diploma/GED, strong optical/retail experience, and leadership ability. This is an on-site full-time position with a focus on quality care and safety.