Optical Retail Team Lead

EssilorLuxottica; Janesville (WI); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

The role emphasizes leadership, knowledge of optics, and strong communication, with a focus on accurate product knowledge and customer satisfaction. A flexible, customer-focused mindset is essential.

Qualifications

• HS diploma or GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator with interpersonal skills.

Responsibilities

• Provide unsurpassed customer service to customers and patients.
• Assist in selecting eyewear and offer product recommendations.
• Demonstrate leadership by guiding team members and training staff.
• If applicable, manage lab processes and maintain optical standards.

Skills

Customer service

Strong communication

Leadership & training

Sales skills

Problem solving

Basic math

Cash register & computers

Edging & mounting

Optical measurement

Education

HS diploma/GED

ABO Certification (preferred)

LensCrafters Final Eyewear Inspector Certification

Tools

AccuFit Digital Measurement System

Optical machinery/instruments

Job description

The role emphasizes leadership, knowledge of optics, and strong communication, with a focus on accurate product knowledge and customer satisfaction. A flexible, customer-focused mindset is essential.