Optical Team Lead: Customer Experience & Lab Ops

EssilorLuxottica Group; Edina (MN); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Health care

Employee discounts

Paid time off

Job summary

LensCrafters in Edina, MN is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage optical and lab processes, mentor staff, and ensure customers are delighted with their eyewear.

Responsibilities include guiding customers through selections, assisting sales associates, and acting as a key holder as needed. Prior optical retail and leadership experience are required, along with basic optics knowledge and math skills.

Qualifications

• HS diploma or GED is required.
• Strong optical theory knowledge and retail experience.
• Excellent interpersonal and sales skills.
• Proven leadership and training experience.
• Familiarity with cash registers, computers, and calculators.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Assist customers with selections and recommendations; help sales associates.
• Serve as a responsible alternate store key holder.
• Custom fits glasses and places prescriptions in lenses in the lab.
• Strengthen staff knowledge and certification in lens and lab processes.
• Ensure finished eyewear meets optical standards and customer requirements.
• Maintain a safe working environment and proper lab tool maintenance.

Skills

Retail experience

Optical theory

Interpersonal skills

Sales skills

Problem solving

Leadership

Customer service

Education

HS diploma/GED

Tools

Edging & mounting

Optical measurement

AccuFit Certification

Job description

LensCrafters in Edina, MN is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage optical and lab processes, mentor staff, and ensure customers are delighted with their eyewear.

Responsibilities include guiding customers through selections, assisting sales associates, and acting as a key holder as needed. Prior optical retail and leadership experience are required, along with basic optics knowledge and math skills.