Optical Team Lead: Customer Experience & Lab Ops

LensCrafters; Concord (NH); On-site; USD 34,000 - 48,000; Full time

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will guide sales teams, assist customers with selections, and support store success by maintaining product knowledge and standards.

The role also involves opportunities to lead in-lab activities such as edging, mounting, and ensuring optical accuracy for each pair.

Qualifications

• HS diploma or GED.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Provide unsurpassed customer service and assist in selections.
• Act as a store key holder as needed.
• Assist sales associates and ensure store goals.
• In lab, perform custom fits and ensure optical standards.
• Train and develop team on lens technology and store processes.
• Maintain safety and cleanliness of lab tools and systems.

Skills

Strong communicator & listener

Leadership & training

Edging & mounting experience

Basic optics knowledge

Optical measurement

Strong math skills

Sales skills

Problem solving

Cash register/computers

Education

HS diploma/GED

Job description

LensCrafters is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will guide sales teams, assist customers with selections, and support store success by maintaining product knowledge and standards.

The role also involves opportunities to lead in-lab activities such as edging, mounting, and ensuring optical accuracy for each pair.