Optical Team Lead: Customer Experience & Lab

LensCrafters; Metairie (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus program

Employee discounts

Health care

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage key optical and lab processes, assist customers, and support sales teams in selections and recommendations.

The role includes responsibilities in both retail and lab operations, including safeguarding workflow, training staff, and ensuring product quality and safety standards. A HS diploma or GED and strong optical knowledge are required.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong interpersonal and leadership skills.
• Strong basic math and sales skills.
• Familiarity with cash registers, computers, and calculators.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Assist customers with selections and provide recommendations.
• Serve as a responsible alternate store key holder.
• In the Lab, custom fits glasses and places prescriptions in lenses.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and maintain lab tools and systems.

Skills

Customer service

Leadership

Communication

Sales skills

Problem solving

Cash register

Optical theory

Edging & mounting

Math skills

Team training

Interpersonal skills

Knowledge of optics

Education

HS diploma/GED

Job description

LensCrafters is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage key optical and lab processes, assist customers, and support sales teams in selections and recommendations.

The role includes responsibilities in both retail and lab operations, including safeguarding workflow, training staff, and ensuring product quality and safety standards. A HS diploma or GED and strong optical knowledge are required.