Optical Supervisor & Customer Experience Lead

Warby Parker; Boynton Beach (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) Retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker in Boynton Beach, FL, is seeking an Optical Supervisor to lead our in-house optical team and deliver exceptional customer experiences. You will be a keyholder, opening and closing the store and upholding Warby Parker standards, while guiding the optical staff and apprentices.

Ideal candidates hold a licensed dispensing optician credential or ABO certification, with 2+ years of supervisory experience in eyewear.

Qualifications

• Requires licensed dispensing optician status with 2+ years in a supervisory role.
• Strong communication and customer service skills with product expertise.
• Passionate about eyewear and retail excellence.

Responsibilities

• Assist customers to meet eyewear needs and take/record measurements.
• Explain prescription terminology and product offerings to customers.
• Lead and mentor the Optical team, including apprentices.
• Maintain store systems, inventory, and daily operations.

Skills

Dispensing optician

Leadership

Customer service

Clear communication

Education

Licensed dispensing optician

ABO certification

Job description

Warby Parker in Boynton Beach, FL, is seeking an Optical Supervisor to lead our in-house optical team and deliver exceptional customer experiences. You will be a keyholder, opening and closing the store and upholding Warby Parker standards, while guiding the optical staff and apprentices.

Ideal candidates hold a licensed dispensing optician credential or ABO certification, with 2+ years of supervisory experience in eyewear.