Optical Store Supervisor & Customer Experience Leader

Visionworks; Shrewsbury (KY); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Job summary

Visionworks is seeking an Optical Supervisor/Assistant Manager to lead the store in the GM’s absence and support financial goals with floor leadership and coaching. You’ll drive patient/customer journeys, supervise staff in exam and sales areas, schedule appointments, and ensure exceptional service across the board.

The role emphasizes leadership, accountability, and consistent coaching to deliver a simple, human, and bold patient experience in a fast-paced optical retail environment.

Qualifications

• HS Diploma, GED or equivalent experience required
• 1-5 years of supervisory experience required

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Supervisory experience

Education

HS Diploma/GED or equivalent

Job description

Visionworks is seeking an Optical Supervisor/Assistant Manager to lead the store in the GM’s absence and support financial goals with floor leadership and coaching. You’ll drive patient/customer journeys, supervise staff in exam and sales areas, schedule appointments, and ensure exceptional service across the board.

The role emphasizes leadership, accountability, and consistent coaching to deliver a simple, human, and bold patient experience in a fast-paced optical retail environment.