Optical Store Supervisor & Team Coach

Visionworks; Town of Vestal (NY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time Off

Milestone Anniversary Awards

Medical & Dental

Job summary

Visionworks is seeking an Optical Supervisor/Assistant Manager in the United States to lead store operations and model the Visionworks standard when the General Manager is absent. This role supports financial goals through floor leadership, accountability, and development of the associate team to deliver a simple, human, and bold patient journey.

The role emphasizes coaching, directing exam lane and sales floor activities, coordinating doctor appointments, and ensuring patient needs are met for

Qualifications

• HS Diploma, GED or equivalent experience required
• 1-5 years of supervisory experience required

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Supervisory experience

Education

HS Diploma, GED or equivalent experience

Job description

Visionworks is seeking an Optical Supervisor/Assistant Manager in the United States to lead store operations and model the Visionworks standard when the General Manager is absent. This role supports financial goals through floor leadership, accountability, and development of the associate team to deliver a simple, human, and bold patient journey.

The role emphasizes coaching, directing exam lane and sales floor activities, coordinating doctor appointments, and ensuring patient needs are met for