Optical Store Supervisor & Customer Experience Lead

VisionWorks; Burlington (MA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Job summary

Visionworks in Burlington, MA is seeking an Optical Supervisor/Assistant Manager to lead the store in the General Manager's absence and drive daily sales, service, and operations. You will supervise staff, coach teams, and ensure a smooth patient and customer journey.

The role emphasizes floor leadership, accountability, and partnership with the GM to meet financial goals and deliver a human, simple, bold customer experience.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer's needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Supervisory experience

Education

HS Diploma/GED or equivalent

Job description

Visionworks in Burlington, MA is seeking an Optical Supervisor/Assistant Manager to lead the store in the General Manager's absence and drive daily sales, service, and operations. You will supervise staff, coach teams, and ensure a smooth patient and customer journey.

The role emphasizes floor leadership, accountability, and partnership with the GM to meet financial goals and deliver a human, simple, bold customer experience.