Optical Store Supervisor & Customer Experience Leader

Visionworks of America; Chicago Ridge (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Visionworks of America is seeking a Visionworks Optical Supervisor/Assistant Manager in the Chicago area. You will oversee store operations, coach staff, and lead the team to deliver a positive patient and customer journey.

Responsibilities include driving sales, coordinating appointments, and ensuring excellent service while supporting the General Manager in achieving financial goals. This role emphasizes leadership and customer-focused care.

Qualifications

• HS Diploma or GED or equivalent experience
• 1-5 years of supervisory experience required

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments , scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Supervisory experience

Education

HS Diploma

Job description

Visionworks of America is seeking a Visionworks Optical Supervisor/Assistant Manager in the Chicago area. You will oversee store operations, coach staff, and lead the team to deliver a positive patient and customer journey.

Responsibilities include driving sales, coordinating appointments, and ensuring excellent service while supporting the General Manager in achieving financial goals. This role emphasizes leadership and customer-focused care.