Optical Service Pro — Elevate Patient Care

SmartRecruiters, Inc.; Clinton Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health seeks an Optical Service Rep to greet patients, answer questions, and process transactions in a welcoming setting. You will coordinate with departments to ensure seamless service and patient satisfaction.

The role requires basic math, strong communication, and prior customer service experience, with training through Henry Ford OptimEyes. Join a team dedicated to accessible eye care and patient-centered service.

Qualifications

• High School Diploma or GED is required.
• Basic math skills.
• Experience in retail, hospitality, or customer service.
• Strong organizational skills and ability to multitask.
• Completion of all training courses as directed by Henry Ford OptimEyes.

Responsibilities

• Greet and assist patients in a friendly, efficient manner.
• Investigate and resolve inquiries related to merchandise, services, and billing.
• Complete sales transactions accurately in the HFO POS system.
• Coordinate services with other Henry Ford Health departments.

Skills

Customer service

Retail experience

Communication

Organizational skills

Education

High School Diploma or GED

Job description

Henry Ford Health seeks an Optical Service Rep to greet patients, answer questions, and process transactions in a welcoming setting. You will coordinate with departments to ensure seamless service and patient satisfaction.

The role requires basic math, strong communication, and prior customer service experience, with training through Henry Ford OptimEyes. Join a team dedicated to accessible eye care and patient-centered service.