Optical Service Specialist — Patient Concierge

Henry Ford Health System; Plymouth (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Henry Ford Health System in Plymouth, MI seeks an Optical Service Rep to greet patients, handle merchandise, service, and billing inquiries, and process sales in the POS.

You will schedule appointments, manage patient records, and collaborate with departments to ensure timely eye care and product delivery.

Evening and weekend shifts are required; prior retail or optical experience is preferred and training is provided.

Qualifications

• High School Diploma or GED required.
• Previous retail, hospitality, or customer service experience required.
• Previous optical experience preferred.

Responsibilities

• Greets and directs patients professionally and efficiently.
• Investigates and resolves inquiries concerning merchandise, service, and billing.
• Processes sales transactions accurately in the POS system.
• Coordinates patients' services with other departments.
• Performs prescription entry for eyeglasses and contact lenses; communicates with pharmacies.

Skills

Customer service

Retail sales

Optical experience

Education

High School Diploma or GED

Job description

Henry Ford Health System in Plymouth, MI seeks an Optical Service Rep to greet patients, handle merchandise, service, and billing inquiries, and process sales in the POS.

You will schedule appointments, manage patient records, and collaborate with departments to ensure timely eye care and product delivery.

Evening and weekend shifts are required; prior retail or optical experience is preferred and training is provided.